As of January 1st, 2021, Outback Tents is proud to offer FREE SHIPPING on all orders to the Continental United States!
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically verify that the item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 10-15 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Shipping times are dependent on the location and availability of your desired product. Our times can vary from 3 to 90 days depending on the item. If the item you are ordering is estimated to take longer than 14 business days we will contact you via email to ensure this is acceptable before processing any charges.
Please note that some large items such as certain roof top tents are not able to be shipped to a residential address due to the size and weight. These items will be shipped to your nearest freight depot or a commercial/business address that you provide during checkout. Please ensure your commercial/business address has a loading dock and forklift. Outback tents will not be responsible for orders that are not delivered nor any costs incurred due to improper receiving facilities.
For any custom orders shipping times are not available.
Note: Outback Tents is very proud of our shipping department. All packages being shipped out meet the regulations for proper condition for transportation according to the U.S. Department of Transportation and/or international agencies. Once the order is signed for during delivery the package becomes your property and as such Outback Tents is no longer liable for the condition of the package. As we realize that damage can occasionally occur during the shipping process please ensure you complete the following steps to protect yourself from damage or loss. Before Signing for your order, inspect the box or boxes for freight loss or damage. Things to note are punctures or any sign of forklift damage. If any of the product(s) appear to be damaged or crushed do not accept delivery. Refuse the shipment and it will be sent back for processing. It is extremely important that you inspect the box and item for damage before you sign to receive the package. Please take photos of the box on the pallet exactly as it arrives. Keep in mind that the warehouse staff or the driver will not help with damage inspection. If you even suspect there could be damage to your item, please take pictures of the damage and refuse the delivery. That way the carrier will send it back and we will process a new shipment. Get a copy of the signed delivery receipt that shows the freight loss or damage notation. Contact Outback Tents immediately at 1-888-344-0788
If you accept a damaged package, and/or there is freight loss and/or the damage is not noted at the time of delivery, Outback Tents cannot be held liable for any replacement costs related to the shipment. Please protect yourself from this by inspecting thoroughly before you sign.
*Free shipping excludes Hawaii, Puerto Rico and Alaska.