Important Covid-19 Information
IMPORTANT COVID-19 INFORMATION
Hi everyone. I feel it is important to address the current Covid-19 situation as it applies to our business here at Outback Tents.
First off, I would like to let you know that all employees of Outback tents are currently working from home in order to do our part to flatten the curve. To date we are very proud to announce no confirmed cases of Covid-19 infection have been reported within our company. As proud of this as we are, we do have to realize that in order to maintain this there may be some impacts to certain parts of our business.
As our staff is working from home they don't have access to the tools and work stations that they are used to using. This may mean some small delays in communication as well as their ability to give prompt answers to any questions you may have. We sincerely appreciate the patience of our fantastic customers (That's you!) as we work through this.
During this time we have also been in touch with our manufacturers who have all informed us that they are taking every precaution possible to make their work environments safe. These precautions are also having an impact on their ability to process the same volume of sales as they would normally have in the past. This can lead to delays and backorders.
Globally the supply chain for manufacturing has been completely upended resulting in disruptions right from raw materials through to the final shipping of your product to your door. These disruptions may result in delays in your order being manufactured or shipped.
We sincerely appreciate each and every one of our customers and as such I want to offer a personal thank you for your patience as we work through this and offer you the re-assurance that we are doing everything within our power to stay safe and get you the products that you are ordering. Your orders help keep all of our employees fed, clothed and under a good roof so we again thank you for shopping with Outback Tents.
If however you decide you need to cancel your order, we understand these are tough times for everyone, we will need to charge a small transaction fee. Every time an order is placed we are required to pay fees to the bank and we don't get those back if an order is cancelled. In order to keep things fair these fess will be as listed below. Also keep in mind that we will be required to charge any re-stocking fees if required by the manufacturer when it comes to cancelled or returned orders. Please see our Returns/Exchanges page for more details.
Transaction fees:
-For orders from $0-$300, a $10 transaction fee
-For orders from $301-$500 a $15 transaction fee
-For orders from $501 to $750 a $25 transaction fee
-For orders from $751 to $1000 a $35 transaction fee
-For orders $1000+ a $50 transaction fee
If you have any questions at all about the buying process, Covid-19 info as it applies to Outback Tents, Fees or Policies or even just want to chat about the awesome world of Roof Top Tents please don't hesitate to reach out to us!
We can't wait to see everyone on the other side of all of this and get back to enjoying the great outdoors with everyone!
Sincerely,
Warren and everyone here at Outback Tents.